Do You Have A System that needs Rescuing?
A fresh start for your system
Whether your old dealer is simply no longer looking after you correctly or no longer in business we can help
In the cinema and smart home technology sector, only a select few companies possess the expertise and experience required to efficiently and effectively take over systems that have been left in a state of disrepair. Unfortunately, as our industry remains unregulated, it’s all too easy for individuals or companies to claim expertise, often resulting in subpar installations that fail to meet expectations.
We regularly hear from clients who have invested their savings into their dream project, only to be disappointed by technology that doesn’t perform as promised. Thankfully, with a decade of experience working with Control4 and over 25 years in the audio-visual industry, we have the skills, knowledge, and manufacturer-backed accreditations to step in and rescue any Control4 smart home or integrated technology project that hasn’t gone as planned, restoring your confidence and bringing your vision to life.
Quality is never an accident; it is always the result of intelligent effort – John Rushkin
Our Process
We have a simple 5 step process approach to helping clients with supporting their installations…
- Listening to your issues and why you need us to take over – this includes us understanding exactly what the issues are and why you feel you need a new Control4 dealer to take over your system. We’re not looking for blame here and more to get a feel for things.
- Gathering System Information – We would ask you to take some photos of your system, including sending us any system documentation you may have about your system. This may include changing us to your dealer of record on the Control4 customer portal so we can remotely look at your system.
- Outlining Our Costs – After we have a better understanding of your system we would look to provide you with an initial estimate of the work associated with taking over your system and resolving the issues you have.
- Setting Expectations – While we’re superb at what we do we can’t work miracles and we won’t tell you otherwise. We will always be as transparent and open with you about the state of your system, what needs doing, how long it’ll take and what other implications the work may have.
- Working together for the long term – Once your system has been added to our portfolio of client systems, we have been to site, resolved any initial issues you’ve experienced and we have ensured your system is up to our exacting standards we’ll offer you the opportunity to be put on one of our aftercare packages.
Putting Things Right
We understand how important the health and reliability of your system is, and we’re committed to resolving any issues as quickly as possible.
When taking over work, we often encounter poorly maintained systems from so-called “experts.” These systems are frequently left with outdated software, no documentation, and substandard workmanship, which not only complicates our job but also increases your costs unnecessarily.
We recognise that, after investing thousands of pounds into your Control4 system, the prospect of spending more money can be frustrating—especially if you’ve already had a disappointing experience with your previous dealer. That’s why we take a transparent and honest approach to putting things right. We’ll provide a detailed estimate that outlines the costs, the time required, any additional work that may arise, and recommendations for low-priority improvements to get your system back to optimal condition. Our goal is to make the process as clear and stress-free as possible.
Upgrades and Programming Changes
If you have an existing Control4 system that you’d like to upgrade or adjust with new programming, we’re here to help. We believe in keeping customer systems up to date with the latest trends and technologies in smart home innovation. After all, you’ve already made a significant investment in your system—why not maximize its potential?
Much like your computer, phone, car, or smart TV, your smart home may require occasional hardware or software upgrades over time. You might also decide to tweak its functionality after living with it for a while to better suit your needs. Whatever the case, we’re ready to help you enhance and optimize your system to ensure it continues to deliver the best experience possible.
Common upgrades include…
- Migration of your Control4 system to one of the latest controllers for improved system speed and performance
- Upgrading existing Control4 touch screens or the addition of new touch screens for simple system control
- Network upgrades for improved Wi-Fi access, system performance and reliability.
- Adding smart power management to your system for greater stability and protection of your equipment against power surges
- Upgrading your Control4 system software to the latest OS for new and improved features, performance and security updates.
- Upgrading your Control4 system to support high-resolution audio streaming
- Upgrading your Control4 system to support high-resolution 4K video streaming
Long Term Support and Aftercare
Long-term support and aftercare for Control4 systems are crucial aspects to consider when choosing a dealer. Unfortunately, this is a service that many dealers fail to provide adequately. At our company, we prioritize support from the very beginning of our relationship with a client. We understand that no matter how well a system is designed, occasional hiccups are inevitable when working with technology.
Whether it’s a Sky box freezing in the lounge, a forgotten password, or simply needing some friendly advice, we’re here to support you long after your project is complete—even if your original dealer is no longer in business.
Our support services are tailored to your needs. We can proactively monitor your smart home system to resolve minor issues before they escalate, notify you of any internet outages that may impact your WiFi, and provide reduced rates for engineer time, system upgrades, and priority response times.
We offer support from 9am to 9pm, seven days a week, through a dedicated support phone line and email address exclusive to our aftercare clients. Contact us today to learn more about the levels of support we provide and the associated costs.
Getting the support you deserve
Visit our Control4 Certified Showroom in Shrewsbury to meet us in person
Whether it’s a simple case that your dealer no longer exists and you need a new dealer to look after you or your system needs more advanced remedial work, we have the the tools, manufacturer accounts, acreditations and years of experience to save any integrated technology project regardless of its issues that have run into trouble. Get in touch with us today to finally get the satisfaction you and your system deserve.
What Customers Say
“I was really impressed with SMC Custom Installs, they did a fantastic job at a very competitive price. Both Ian and Duncan were polite, helpful and more importantly extremely knowledgeable and made sure that we got everything fitted, future-proofed and set up perfectly. Not only that, but they were very flexible and able to work around what was a very busy time during the conversion. I would have no hesitation in recommending them to others and would certainly use them again, I am delighted with everything they have done for me. They are professional, trustworthy and pleasant, rare qualities these days. Thank you!”
“I have used SMC for many years now and always been very impressed with their service so it was them I approached when I contemplated upgrading my home cinema. From initial contact to completion the level of service can only be described as exceptional. There was an opportunity to hear the equipment I was interested in their well-appointed demonstration room and a site visit was undertaken to look at possible solutions to my requirements. The detailed written proposal was indicative of the attention paid during our meetings and that Phil and Duncan fully understood my needs. I was given dates for the installation with a detailed quote for the work which was completed with a minimum of fuss by the electrician Ash and Ian the installation engineer on the days specified. The quality of the workmanship was of the highest order. It has been a pleasure to have SMC Custom Installs carry out this project. A small company with the highest of standards of service, technical expertise, installation skills and customer care which I would recommend to anyone without a moment’s hesitation. Long may they continue providing this service, it is a breath of fresh air to see that such firms exist. ”
“We sat down with SMC Custom Installs not really knowing what we wanted to install in our house but with the overall aim of future proofing the visual and sound installations for many years. Philip spent many hours with us explaining various options and the pros/cons that apply to the many choices that were on offer. We eventually decided on a control 4 system with a cinema screen with audio and TV around the house, this was followed by a CCTV system all linked back to the control 4 system. From the design stage through to the installation where Ian and Duncan were outstanding the whole quality of the SMC Custom Installation offering was second to none hence I cannot recommend SMC Custom Install highly enough. The after-service has proven to be just as good even if as usual it is down to operator error. One phone call and the issue is resolved. A really brilliant service!”
“I’ve said it before, but just want to reiterate how appreciated it is that these guys (sales and on-site) go the extra mile to make sure the customer gets exactly what he wants instead of just ‘selling and installing’. Ian and Ben were happy to try various setting and change things (and explain things) so the system worked to suit our lifestyle. Thank you very much.”
“SMC Custom Installs provided us with a brilliant service in the construction of our cinema room. Very knowledgeable staff. Philip gave us excellent advice on which equipment to purchase. Ian and Ben installed the product up to a very high standard and Duncan was really helpful throughout. I can’t recommend them highly enough”
“From the moment you first make contact with SMC Custom Installs you are treated as a valued customer and given the benefit of all the staff’s vast technical expertise. Then throughout the quotation and following installation phases, we were impressed with the constant contact and information regarding the project, and the end result surpassed our expectations! If you want to install a state-of-the-art audio visual package then I would strongly recommend that you talk to SMC Custom Installs”
“We commissioned SMC Custom Installs to re-fit our training room to provide a combined presentation and video conferencing facility. The work carried out was to a very high standard and great attention to detail given to each stage of the process. The desired aims of project where met and more often exceeded, we now have a facility fit for the 21st century which is simple and intuitive to use. I would recommend SMC Custom Installs without reservation”
“I would recommend SMC Custom Installs unreservedly. They planned and delivered a complete solution for our property including Sonos, Sky, Control4, internet and a really fabulous big screen media room. Philip, Ian and Duncan are all ridiculously knowledgeable, very flexible (to meet changing requirements), professional at all times and just jolly nice people with an enthusiasm for their products and service that is infectious. Two years later we continue to use them for all of our media requirements and would not consider going anywhere else.”
Get In Touch
Please use the below form to get in contact with us to see how we can help with your Control4 takeover work. We’ll use this outline information to get in contact with you to discuss your requirements in more detail.
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